Your controller,like new.

When you request, you pay for the repair you chose and shipping to the workshop. If the price is a range, you pay the lowest price. If you don't know what's wrong, you pay $15.00 per device for inspection.

What you pay is deducted from the repair. Shipping to the workshop is always paid by the customer and isn't refunded.

If after inspection the work costs more than you paid, we'll send a quote with the faults found, the parts needed and the difference. No further repair starts without your approval.

If the device can't be repaired or you decline the quote, we refund what you paid for the repair less the $15.00 bench fee per device and return shipping. If what you paid doesn't cover those, you pay the difference before we ship the device.

You may ask for the device back or expressly authorize its recycling or transfer to GstarLex.

If the inspection doesn't happen for reasons attributable to GstarLex, we also refund the bench fee.

You acknowledge that sending a device with serious damage or earlier repairs doesn't guarantee its recovery. This doesn't exclude GstarLex's legal liability for damage caused while providing the service.

If additional faults are found during diagnosis or repair, we'll tell you before doing any unauthorized work.

When a quote needs updating, amounts already paid are deducted and only the remaining difference is charged, including applicable taxes.

No additional charge or repair beyond the original scope happens without your prior approval.

Repair prices are shown before applicable taxes, unless stated otherwise.

Taxes are calculated based on the nature of the service, the parts used, your address and the applicable tax obligations.

Labor, parts and shipping costs are itemized separately where applicable.

You'll receive a quote with the total amount, including applicable taxes, before you authorize and pay for the repair.

Any change to the quote needs your approval before additional work is done.

We never keep your device: it always goes back to you.

If we repair the device and the repair costs $40.00 or more, the return is free. Below that price, it's added after inspection.

If you decline the quote or the device can't be repaired, return shipping is deducted from your refund.

Warranty repairs don't pay for the return.

You may ask to cancel a repair service before we've started the authorized technical work.

Cancellation with no work done: if neither the repair nor the inspection has started, the amount paid for those services is refunded in full.

Device shipped or received: if you've already shipped your device or we've received it at the workshop and you decide to cancel before we start the repair, we refund what you paid less the cost of shipping to the workshop and shipping back to your home. If what you paid doesn't cover that shipping, you pay the difference before we send it back.

Special parts: non-recoverable costs of parts bought specifically for your order may be deducted only if you accepted those conditions beforehand and applicable law allows it.

Refund timing: approved refunds go back to the original payment method, normally within 5 to 10 business days, subject to your financial institution's processing times.

We don't apply arbitrary penalties for cancelling services that haven't started. This policy doesn't limit the cancellation or refund rights established by applicable law.

GstarLex offers a limited 90 calendar day warranty on repairs performed and on parts supplied and installed by our workshop. The period starts on the date you receive the repaired device.

Coverage: the warranty covers defects in materials or workmanship directly related to the repair service you ordered. If a repair shows a covered defect during the warranty period, we'll evaluate it and, where appropriate, fix the problem at no further charge for the labor or parts needed to correct that defect.

The warranty doesn't cover: new physical damage, impacts, drops or misuse; later damage from liquids, moisture, corrosion or unsuitable electrical conditions; faults unrelated to the original repair; normal wear of parts that weren't replaced; damage caused by later modifications or third-party repairs, where those caused the problem claimed; or loss of data or saved games not attributable to a breach or negligence by GstarLex.

How to claim: contact us within the warranty period with your order number, a description of the problem and, where possible, photos or videos. We'll give you instructions for evaluating the device and determining whether the defect relates to the original repair.

Shipping costs: when a covered defect is confirmed, we cover reasonable round-trip shipping through the carrier we authorize. If the evaluation finds the problem isn't covered, we'll tell you about any repair or return cost before proceeding.

Repairs that can't be fixed: if we can't correct a covered defect after a reasonable opportunity to repair it, we'll offer an appropriate solution, which may include refunding the amount paid for the defective service, without prejudice to other applicable legal rights.

Consumer rights: this warranty is in addition to your rights under applicable law and doesn't limit responsibilities that legally can't be excluded.

We try to preserve the data stored on devices received for diagnosis, repair or maintenance, including saved games, user profiles, settings and personal content.

Your responsibility: before shipping your device, you should back up all important information, whenever the device's condition allows it.

Risk of data loss: certain faults, storage failures and technical procedures can cause partial or total loss of information. We don't guarantee that existing data will be preserved or recovered.

Authorization for resets: we won't voluntarily perform a factory reset, format or data deletion without telling you first and getting your express authorization.

Devices that don't turn on: when the device's condition prevents checking or backing up the information, we'll tell you about this limitation before any procedure that could put the data at risk, whenever technically possible.

Privacy: staff only access the information needed for the authorized tests and repairs. We won't ask for personal passwords unless strictly necessary and under a secure, authorized procedure.

These conditions don't exclude GstarLex's legal responsibility for damage arising from negligence, unauthorized actions or other circumstances protected by applicable law.

You're responsible for packing your device properly before shipping it, following the protection and packing instructions provided.

Shipments you arrange: when you use your own shipping label, keep the proof of shipment and the coverage details. We'll help by providing the documentation we have in case of loss or damage in transit.

Shipments arranged by GstarLex: when we provide a shipping label, we'll handle claims with the carrier and keep you informed of the outcome.

Receiving damaged devices: if a package shows impacts, deformation, moisture or other signs of damage, we'll document its condition with photos and, where possible, video before handling or repairing the device. We'll notify you and keep the packing materials needed for any claim.

Shipping protection: we recommend a service with tracking and coverage sufficient for the device's value. Compensation for loss or damage is subject to the applicable coverage terms and each party's legal responsibilities.

GstarLex isn't automatically responsible for all damage caused by third parties in transit. This doesn't limit its legal responsibility for its own negligence, inadequate packing done by the company, breach of contract or other causes attributable to GstarLex.

GstarLex (GAMESTARCMG LLC) is an independent repair service and isn't affiliated with, authorized by or endorsed by Sony Interactive Entertainment, Microsoft or Nintendo.

By requesting a repair, you acknowledge that some procedures may require opening the device, removing original parts or installing replacement parts.

Opening the device or having it repaired by an independent service doesn't automatically void the manufacturer's warranty in the United States. However, the manufacturer may refuse to cover damage caused by incorrect repairs, modifications or third-party parts.

We don't guarantee that the manufacturer will accept future warranty claims, and we recommend checking first whether your device is still under official coverage.

Our repairs are subject to our own limited service warranty, separate from any manufacturer warranty. This policy doesn't limit your rights under applicable law.

We accept diagnosis and repair requests for controllers that were modified, customized or previously worked on by third parties, subject to an initial technical evaluation.

Physical modifications: we may accept devices with custom shells, replaced parts, cooling modifications and earlier repairs, as long as their condition allows safe work.

Software modifications: devices with modified firmware, jailbreaks or other system changes are evaluated individually. We don't guarantee those modifications will be kept, their compatibility or access to official services.

Pre-existing damage: any damage, missing part or earlier work found during diagnosis will be documented and communicated when relevant to the service requested.

Additional repairs: if we find problems needing work not included in the original quote, we'll ask for your authorization before continuing.

Services we don't offer: we don't perform services meant to bypass account locks, security restrictions or protection measures on devices whose origin can't be verified.

Warranty: our warranty covers only the work and parts included in the authorized repair. Pre-existing modifications aren't covered unless our workshop expressly worked on them. This exclusion doesn't limit responsibility for damage GstarLex causes during the service.

We may refuse a repair when the device's condition poses a technical or safety risk, or when the requested work can't be done reasonably safely.

We'll notify you when your device is ready to be returned, when a quote is awaiting approval, or when the requested repair can't be completed.

You must respond to these messages and arrange payment of authorized charges and the return of the device.

After 30 days without a reply, we may send further reminders using the contact details you gave us. After 60 days, we may send a formal notice asking you to arrange to recover the device.

Devices left unclaimed for 649 days are classified internally as pending resolution for lack of response. This doesn't transfer ownership and doesn't by itself authorize their sale, dismantling, reuse or disposal.

Any final disposition of an unclaimed device happens only after meeting the applicable legal requirements, including the notices and procedures that apply.

We keep records of communications, the device's condition and any action related to its custody.